Yes, in most cases. Accident-related towing is typically covered under collision coverage. For breakdowns, many policies include roadside assistance or towing endorsements. Check your policy for details.

If directed by police, your vehicle will usually go to a licensed impound lot. With full coverage insurance, your insurer will handle the costs. If you only carry liability, you may choose to tow directly to a repair facility to minimize out-of-pocket expenses.

If you have roadside or towing coverage, yes. Many customers prefer paying for a qualified towing service of their choice (like Herb’s) and submitting the invoice for reimbursement.

In Ontario, towing rates for police-directed tows are regulated under the Towing and Storage Safety and Enforcement Act (TSSEA). Herb’s Towing provides transparent, compliant rates and clear invoices so there are no surprises.

• Exact location (dropping a pin on your phone map helps).

• Year, make, model, and colour of your vehicle.

• Description of the issue (accident, breakdown, flat tire, etc.).

• Destination for the tow (home, repair shop, etc.).

• Your contact details and payment method.

Yes, depending on clearance. Please provide the garage height so we can dispatch the right truck for the job.

Your presence is preferred, but not always required. For impound releases or long-distance tows, photo ID and proof of ownership may be needed.

Not when done professionally. Herb’s uses modern flatbeds, wheel-lifts, and industry-approved equipment. Vehicles are secured with straps — never chains to suspension — ensuring safe transport.

Heavy-duty wreckers may be needed for large vehicles such as tractor-trailers, buses, cube vans, or even smaller vehicles stuck in difficult conditions like steep embankments or long winching pulls.

You’ll need:

• Government-issued photo ID

• Proof of ownership (vehicle permit/ownership)

• Payment for towing and storage fees

Once verified, our staff will assist with release.

Yes, provided there is no police or insurance hold. You may pay the outstanding fees and request a re-tow, or your insurance/repair shop may arrange this directly.